rahul bhagat
@rahulbhagat
Customer support and operations professional with 3 years of chat-based customer success.
IndiaWhat I'm looking for
I’m a dedicated, result-oriented customer support and operations professional with 3 years of experience, focused on resolving customer concerns quickly and professionally. I enjoy using strong communication and problem-solving to help customers and support business growth.
In my customer support roles at Swiggy and Zomato, I provided real-time chat assistance for order tracking, delivery issues, and refunds. I managed high-volume inquiries, handled payment disputes, coordinated with the delivery team, and worked to maintain a high CSAT score.
Before that, I worked as a Waterproofering Supervisor at Leak Cure, supervising on-site waterprooofing projects and managing the labor team. I ensured quality control and timely completion of work, keeping standards consistent from day to day.
Across roles, I’ve built a practical approach to customer handling, fast turnaround, and process-focused execution. I’m now seeking a challenging role in a dynamic organization where I can apply my skills to deliver reliable outcomes.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Swiggy
Provided real-time chat support for order tracking and resolved delivery and refund-related issues efficiently. Maintained a high CSAT by delivering timely, accurate responses to customers.
Waterproofing Supervisor
Leak Cure
Supervised on-site waterproofing projects and managed the labor team to ensure quality control. Ensured timely completion of work by monitoring progress and coordinating site execution.
Customer Support Executive
Zomato
Managed high-volume customer queries via chat, handling payment disputes and coordinating with the delivery team. Ensured quick turnaround time for every customer interaction.
Education
Degrees, certifications, and relevant coursework
W.B.B.H.S.E
Higher Secondary (12th), Higher Secondary (W.B.B.H.S.E)
2011 -
Grade: 34%
Completed Higher Secondary (12th) from W.B.B.H.S.E in 2011, scoring 34%.
W.B.B.S.E
Madhyamik (10th), Madhyamik (W.B.B.S.E)
2009 -
Grade: 41.125%
Completed Madhyamik (10th) from W.B.B.S.E in 2009, scoring 41.125%.
Bud Bud Youth Computer Training Centre
Diploma in Information Technology Application (DITA), Information Technology
Grade: A
Completed Diploma in Information Technology Application (DITA) with grade A, building skills relevant to chat support and customer handling.
Availability
Location
IndiaAuthorized to work in
Job categories
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