Rahul Babu

Acted as a liaison between customers and internal teams, ensuring seamless relationship management and customer satisfaction. Leveraged expertise in CRM campaign execution to deliver tailored solutions.

Was part of the pilot team for the PETS skill at Amazon, dedicated to supporting customers who are pet parents. In this role, I trained newly hired associates on the process of veterinary approvals for food purchases and also provided direct customer support as needed.

Delivered timely, accurate, and professional responses to service requests in alignment with departmental policies and procedures. Proactively engaged with key performance indicators and service level agreement data, identifying trends for escalation to the program team.

Served as Subject Matter Expert (SME) on multiple occasions, responsible for training and mentoring newly hired associates in various skills and processes. Provided direct customer support as needed.

Delivered prompt and precise customer support for retail purchases made through the company's website. Demonstrated proficiency in researching and evaluating solutions, ensuring effective communication with customers.

Was a member of the SNR (Special Needs Review) team responsible for conducting thorough assessments of customers who potentially abused the company's concession policy. This role involved determining the eligibility of customers for concessions based on detailed investigations and analyses.

Held a role focused on HBS, where I supported customers who purchased large items such as furniture and TVs. This position required me to utilize various tools to effectively diagnose and resolve issues unique to HBS orders, distinct from standard site purchases.

Focused on operations management principles and practices. Gained expertise in optimizing business processes and supply chain management.

Studied Electrical and Electronics Engineering. Acquired foundational knowledge in electrical systems, electronics, and related technologies.

Completed a Diploma in Electrical and Electronics Engineering. Developed practical skills and theoretical understanding in the field.