malikofficial 2020

I've supported global customer operations for Excelgens as a contractor supporting Gartner, managing 300+ inbound requests daily across APAC, North America, and Europe. I triaged requests by urgency and business impact, created service requests within a one-hour turnaround, and escalated critical issues to the right specialists.

At Wagr, I managed e-commerce pet care operations on Shopify and administered Jira, Freshdesk, and CRM workflows for customer email and chat support. I coordinated personalized veterinary consultations with 10+ veterinarians while maintaining accurate service records, transaction data, and customer follow-up.

Previously at Tech Mahindra on the Flipkart India process, I handled inbound calls and email inquiries in a 24/7 support environment. I achieved the highest CSAT response rate in my batch through clear communication, accurate ticketing, and customer-focused problem solving.

I'm focused on customer success, escalation management, process coordination, and helping teams deliver timely, consistent service experiences.