At CAPILLARY TECHNOLOGIES INDIA PRIVATE LIMITED, I managed post-sales customer requirements across enterprise loyalty, CRM, campaigns, rewards, tiers, and customer engagement programs. I supported adoption through lifecycle journeys and used customer health measures such as NPS, CSAT, and program KPIs.
I worked with Product, Engineering, and QA to translate business requirements into product and configuration requirements, support testing, and prepare for go-live. I also investigated customer issues using configurations, transaction details, system behavior, logs, and Postman API checks.
At PHONEPE, I coordinated digital campaign execution, schedules, requirements, and reporting. Across my roles, I’ve supported customer and account needs, created operational documentation, and coordinated issue resolution with internal teams.
