Rahman iqbal

Act as main focal person between Maxtech and EPA Punjab for AQMS deployment, coordinating installation, testing, commissioning and stakeholder communication to maintain timelines and quality compliance.

Assisted in achieving store sales goals and oversaw daily operations, customer service, visual merchandising and store reporting while ensuring compliance with company policies and safety standards.

Conducted onboarding and delivered targeted sales training on up-selling, cross-selling and closing techniques, assessed trainee performance and collaborated with departments to improve sales consistency.

Coordinated cross-department projects, supported sales through lead coordination and CRM updates, monitored KPIs and prepared reports to improve operational efficiency and client communication.

Coordinated projects and training activities to support sales and customer service teams, maintained documentation and CRM updates, and monitored KPIs to streamline workflows and compliance.

Served as liaison between retail stores and head office to streamline communication, produce sales analytics, handle escalations, onboard staff and maintain inventory and scheduling documentation.

Monitored live and recorded calls to evaluate service quality and compliance, assessed agent performance, supported training initiatives and contributed to continuous service improvements.

Managed high call volumes to sell services, met or exceeded monthly sales targets, documented interactions in CRM and resolved customer issues to maintain service quality.

Completed a Master of Business Administration with specialization in Banking & Finance, focusing on financial management and banking principles.

Completed a Bachelor in Commerce with coursework in accounting, finance, and business fundamentals.