RKRahis Khan
@rahiskhan
Customer Success Manager focused on driving retention and product adoption.
IndiaWhat I'm looking for
I am a Customer Success Manager with over 4 years of experience in enhancing customer retention, reducing churn, and increasing product adoption for SaaS and tech-driven solutions. My journey has equipped me with a proven ability to manage key accounts, conduct Quarterly Business Reviews (QBRs), and collaborate with cross-functional teams to maximize client value. I take pride in my ability to understand client needs and deliver exceptional service that drives satisfaction and loyalty.
In my recent role as a Product Adoption Specialist at Keka HR, I provided exceptional technical support to international clients, troubleshooting product-related issues and implementing preventative measures based on identified trends. Previously, as a Customer Success Manager, I managed a portfolio of SMB clients, achieving a 92% CSAT score and a 20% increase in upsells through strategic QBRs. My experience also includes managing top-tier clients as a Key Accounts Manager and leading marketing initiatives as a Regional Marketing Manager, where I drove revenue and customer engagement across multiple outlets.
Experience
Work history, roles, and key accomplishments
Product Adoption Specialist - International Market
Keka HR
Apr 2025 - Present (3 months)
Provided exceptional technical support to international clients via various channels, troubleshooting product-related issues and identifying root causes. Proactively identified trends in client issues and worked towards implementing preventative measures.
Customer Success Manager - Domestic
Keka HR
Jul 2023 - Apr 2025 (1 year 9 months)
Managed a portfolio of SMB clients, reducing churn by 15% and increasing retention. Conducted strategic QBRs and drove product adoption, leading to a 20% increase in upsells.
Key Accounts Manager
Magicpin
Feb 2023 - May 2023 (3 months)
Managed top-tier F&B clients in Hyderabad, contributing to city growth expansion. Developed tailored account strategies to enhance customer engagement and loyalty.
Regional Marketing Manager
Absolute Barbeques Pvt. Ltd.
Aug 2021 - Feb 2023 (1 year 6 months)
Led marketing initiatives for over 15 outlets, driving revenue and customer engagement. Executed store launches and strategic campaigns to enhance brand visibility.
Industrial Exposure Trainee
ITC Grand Central
Aug 2020 - Jan 2021 (5 months)
Completed a four-month Industrial Exposure Training, rotating through core hotel departments including Front Office, Food & Beverage Service, Housekeeping, and Kitchen. Achieved a cumulative score of 199/200 in appraisals and received a 100% attendance certificate.
Hotel Service Manager
Dalamwala Hotels
Jan 2019 - Dec 2019 (11 months)
Managed restaurant operations, including recruiting, training, and supervising staff, managing budgets, and designing menus. Ensured compliance with hygiene and safety guidelines, oversaw promotions, and addressed customer complaints to enhance profitability and foster customer retention.
Education
Degrees, certifications, and relevant coursework
Institute of Hotel Management and Catering Technology and Applied Nutrition, Jaipur
B.Sc in Hospitality and Hotel Administration, Hospitality and Hotel Administration
Grade: 7.0 CGPA
Completed a Bachelor of Science in Hospitality and Hotel Administration. Achieved a CGPA of 7.0.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Rahis?
You can contact Rahis and 90k+ other talented remote workers on Himalayas.
Message RahisFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
