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Rahim Aliyev

@rahimaliyev

Fintech operations representative at Monixa handling FCA-regulated lending cases, affordability assessments, and repayment plans.

Azerbaijan

Message

At Monixa, I manage customer cases in an FCA-authorised digital lending environment, assessing affordability and discussing sustainable forbearance, repayment plans, and settlements. I explain financial terms clearly and handle payments and case records across live chat, calls, and email.

Previously, at Positive Call Center (Turkish Airlines), I guided international clients through reissues, refunds, and itinerary changes, achieving 100% transaction accuracy and a 100% QA score. I also ranked #1 in department-level customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Fintech Operations & Client Success Representative

Current

Monixa

Jun 2026 - Present (4 months)

Manage high-stakes customer cases and financial conversations within an FCA-authorised UK digital lending environment, balancing customer support, risk awareness, and operational accuracy. Assess affordability, discuss forbearance and repayment plans, and identify vulnerable customers using structured frameworks.

Customer Operations Financial Services Affordability Assessment Forbearance Repayment Planning Settlements Payment Handling Vulnerability GDPR Consumer Duty Jira CRM Case Management Live Chat Outbound Calls Email Support

English-Speaking Customer Representative

Positive Call Center (Turkish Airlines)

Oct 2024 - May 2026 (1 year 7 months)

Guided international clients through complex multi-step processes including reissues, refunds, and itinerary changes, achieving 100% transaction accuracy. Maintained a 100% Quality Assurance score and ranked #1 for Customer Satisfaction at department level.

Customer Service Quality Assurance Transaction Accuracy Average Handle Time CSAT Call Handling GDS Systems Compliance Problem Solving Communication Skills

Client Communications Operator

Private Healthcare Center

Jan 2022 - Dec 2022 (11 months)

Managed client enquiries across multiple channels, providing accurate information on pricing, services, and availability. Built foundational experience in client relationship management and high-volume communication handling.

Client Communication Customer Service Multichannel Support Information Accuracy

Security Officer

Tornado Security Company

Jan 2022 - Dec 2022 (11 months)

Maintained operational order in a high-pressure healthcare environment, developing composure, situational awareness, and disciplined conduct under pressure.

Security Situational Awareness Discipline Emotional Composure