Open to opportunities

Farida Karimzade

@faridakarimzade

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Multilingual compliance and customer support specialist with international relations background.

Azerbaijan

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What I'm looking for

I seek a collaborative role in compliance or customer operations where I can apply KYC/AML and customer-support experience to improve processes, grow professionally, and contribute to a mission-driven team.

I am a multilingual, people-focused professional with a Bachelor's in Political Science and International Relations and ongoing Master's studies in National Security and Political Strategy. I combine hands-on fintech customer support and compliance experience with research-driven analytical skills developed through university projects and internships.

In customer-facing roles I provided first-line support, handled KYC/AML onboarding, and coordinated escalations with technical, compliance, and product teams. I deliver clear, empathetic communication, strong attention to detail, and a collaborative approach to resolving complex cases and improving operational outcomes.

Experience

Work history, roles, and key accomplishments

Current

Compliance Support Specialist

Current

Guavapay

Jul 2025 - Present (11 months)

Supported client onboarding with KYC/AML checks, reviewed flagged transactions and prepared risk information, and coordinated compliance queries and escalations for high-risk cases.

KYC AML Transaction Monitoring Risk Assessment Identity Verification

Customer Service Specialist

Guavapay

Aug 2024 - Jan 2025 (5 months)

Provided first-line support for the mobile app via chat and email, analyzed and categorized user issues related to transactions and access, and collaborated with technical and compliance teams to resolve escalations.

Onboarding Identity Verification Cross Functional Collaboration Communication Customer Support Ticketing Systems

Intern, Department on Work with European Countries

State Committee on Work with Diaspora of the Republic of Aze

May 2024 - Jun 2024 (1 month)

Contributed to drafting official committee documents and coordinated logistics for Committee-hosted events, improving clarity and operational execution; conducted research to build understanding of the Azerbaijani diaspora.

Event Coordination Research Stakeholder Engagement Administrative Support Multilingual Communication

Education

Degrees, certifications, and relevant coursework

Baku State University

Master of Arts, National Security and Political Strategy

2025 -

Enrolled in a Master's program in National Security and Political Strategy beginning September 15, 2025.

Baku State University

Bachelor of Arts, Political Science and International Relations

Grade: 84

Activities and societies: Projects on BRICS, NATO, and American-style election simulation; coursework in international law, negotiation technologies, strategic management, sociology, constitutional law, political psychology, diplomacy, and political statistics.

Completed a Bachelor's in Political Science and International Relations with coursework and projects on BRICS development, NATO's role, and election simulation; final grade 84.