RI

Open to opportunities

Rahat Ibtesam

@rahat

Detail-oriented Chat & Email Support professional from Bangladesh. Reliable, efficient, and ready to provide excellent remote customer service.

What I'm looking for

"I am a detail-oriented Chat & Email Support professional from Bangladesh. I am reliable, efficient, and can provide excellent customer service via chat and email."

Name: Rahat

Title: Chat & Email Customer Support

Specialist

Skills: Chat Support, Email Support, Customer Service, Typing, English Writing

Experience: Provided email and chat support for clients, resolving queries efficiently and professionally.

Languages: English (Writing)

Introduction / About Me:

I am a detail-oriented Chat & Email Support professional from Bangladesh. I am reliable, efficient, and skilled at responding to customer queries promptly and professionally. I am eager to work remotely full-time and provide excellent customer service via chat and email.

Experience

Work history, roles, and key accomplishments

TS

Chat & Email Customer Support

The National Society of Leadership and Success

Mar 2022 - Aug 2025 (3 years 5 months)

I am a detail-oriented Chat & Email Support professional from Bangladesh. I am reliable, efficient, and skilled at responding to customer queries promptly and professionally. I am eager to work remotely full-time and provide excellent customer service via chat and email.

Chat Support Email Support

MI

Live Chat Support

Magna Group of Industries

Jun 2020 - May 2024 (3 years 11 months)

Handled email and live chat support, resolving customer complaints promptly and maintaining CRM records to improve satisfaction and response times.

Live Chat Support Email Support CRM Customer Satisfaction Phone Support Record keeping

Education

Degrees, certifications, and relevant coursework

UD

University of Dhaka

Bachelor of Science, Software Engineering

2016 - 2020

Activities and societies: Customer Support Internship; university mini web app project (HTML, CSS, JavaScript) collaborating in a 3-member team.

Completed a Software Engineering program including a team mini web app project implementing user login and data storage.

Tech stack

Software and tools used professionally

Gmail

JavaScript

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