Open to opportunities

Kevin Tsibin

@kevintsibin

Message

Motivated remote chat support specialist skilled in fast, clear written customer service.

United States

Message

What I'm looking for

I seek a remote, text-based chat or email support role with flexible weekday EST hours, opportunities to use ticketing tools, and a collaborative, customer-focused team culture.

I am a detail-oriented customer service professional with hospitality experience and proven success in text-based support. I handle multiple chats efficiently, resolve customer concerns with empathy and clarity, and maintain high service standards across ticketing systems.

I type 55 WPM and am fluent in written English, comfortable using Zendesk, Freshdesk, Google Workspace, Slack, and Microsoft Teams. I seek a remote chat or text-based support role with flexible weekday availability (EST).

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Hospitality Industry

Jan 2022 - Jan 2024 (2 years)

Provided front-line guest support in a high-volume hospitality environment, handling reservations and inquiries via text and internal chat tools while documenting interactions for follow-up and management.

Live Chat Email Support Zendesk Ticketing Systems Written Communication Conflict Resolution Multitasking Time Management

Education

Degrees, certifications, and relevant coursework

Osceola High School

High School Diploma, General Education

Completed a High School Diploma at Osceola High School in Kissimmee, FL; prepared for customer service roles with strong written communication and typing skills.