Open to opportunities

Ragin Earatte

@raginearatte

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Operations and finance leader driving process improvement and measurable results.

United States

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What I'm looking for

I seek senior operations/PMO roles where I can lead cross-functional teams, drive process improvement, digitization, and financial performance in growth-focused, collaborative organizations.

I am an operations and quality management leader with over two decades of experience delivering measurable efficiency, cost control, and team performance improvements across international and domestic projects.

As Head of Operations and Associate General Manager (PMO & Finance), I led financial planning, budgeting, and large-scale rollouts—including a multi-site Enact (InfinityQS) QMS and a Power BI analytics program—contributing to revenue and profitability gains.

I have built and led cross-functional teams and PMOs, implemented cloud finance and HR systems (Finlite, Keka), and drove digitization that improved KPIs such as billable productivity, quality compliance, and invoicing efficiency.

I am Lean Six Sigma Black Belt certified, outcome-focused, and committed to continuous learning, collaboration, and translating strategic plans into operational execution that scales businesses.

Experience

Work history, roles, and key accomplishments

Head of Operations

Trogen Business Consultants LLP

Oct 2021 - Apr 2025 (3 years 6 months)

Led operations, PMO and finance functions, driving onboarding and delivery that generated INR 3.5M in revenue and sustained >20% YoY profitability; implemented Enact QMS rollout and delivered Power BI analytics to improve reporting and decision-making.

Operations Management PMO Enact (InfinityQS)Power BI Process Improvement Zoho G Suite

AGM PMO and Finance

Seamless Education and Services Pvt Ltd

Nov 2019 - Nov 2023 (4 years)

Led PMO across four departments, implemented cloud finance (Finlite) and MIS automation, improving billable productivity from 86% to 94%, quality compliance from 92% to 98%, and project profitability by ~11–13%.

PMO Finance Transformation Finlite MIS Process Mapping Keka HRMS Automation)Change Management

Chief Operating Officer

EAZO Logistics Technologies Pvt Ltd

Apr 2018 - May 2019 (1 year 1 month)

Directed end-to-end operations and go-to-market for logistics startup, secured INR 4M in investor funding, onboarded first customer and launched the EAZO logistics app while optimizing vendor margins and operating model.

Operations & Strategy Go To Market Financial Modeling Fundraising Vendor Management Logistics Product Launch

Senior Business Process Manager

Searce Logistics Analytics LLP

Nov 2011 - Jan 2018 (6 years 2 months)

Led 50+ resources across logistics delivery and billing; improved invoicing efficiency from 72+ hours to <48 hours and reduced >90-day AR from 12% to under 4% through KPI-driven dashboards and process improvements.

Logistics Operations Order To Cash KPIs Performance Tracking Process Improvement Hiring & Offshore Transitions

Assistant Manager Operations

IBM Business Process Pvt. Ltd.

Sep 2006 - Nov 2011 (5 years 2 months)

Managed 30+ resources, improved SLA/AHT/quality through data-driven dashboards and Six Sigma initiatives, and led automation projects to streamline reporting and ticketing processes.

Service Delivery SLA Management Six Sigma Automation)Dashboarding Quality Assurance

SME Operations

EXL Services

Dec 2004 - Aug 2006 (1 year 8 months)

Supported inbound/outbound operations as a resolution specialist, handled escalations and follow-ups, and maintained customer records to ensure service quality and performance monitoring.

Customer Support Escalation Management Documentation Performance Tracking