Muhammad ahmed saroya
@muhammadahmedsaroya
I am an operations leader optimizing revenue, quote-to-cash, and cross-functional processes.
United Arab EmiratesWhat I'm looking for
I am a dedicated operations SME with over 6 years' experience driving revenue operations and operational excellence across global markets.
At Motive I led Monthly and Quarterly business reviews for C-level stakeholders and drove initiatives that reduced revenue recognition delay from 15 days to one week (volume above 100M ARR in 2023). I redesigned Salesforce CPQ and integrated RevPro/Zuora, delivering a 17% reduction in backlogs and 30% faster, more accurate revenue numbers.
I build teams and processes across quote-to-cash, order management and returns workflows—implementing IPO-compliant controls, an approval matrix for warranty claims, and a refurb program that lowered COGS and reduced false claims by 22%. I also optimized ticketing and shipping-label workflows to improve CSAT and internal efficiency.
I combine technical proficiency (Salesforce, Zuora, SQL, NetSuite, BI tools) with cross-functional enablement to deliver measurable outcomes. I focus on scalable process design, stakeholder alignment and compliance readiness to support fast-growing, revenue-focused organizations.
Experience
Work history, roles, and key accomplishments
Senior Manager Revenue Operations
Motive
Oct 2023 - Present (1 year 10 months)
Lead monthly MBRs and QBRs for C-level RevOps and QTC reporting; reduced revenue recognition billable cycle from 15 days to one week on >$100M ARR and redesigned Salesforce CPQ–Zoura integration to cut backlogs 17% and accelerate revenue accuracy by 30%.
Manager Order Management
Motive
Apr 2022 - Oct 2023 (1 year 6 months)
Owned the complete Quote-to-Cash lifecycle, managed sales operations sprints and deal-desk pricing, and established teams and guardrails for ENT/upmarket order processing to improve order accuracy and fulfillment allocations.
Assistant Manager, Order Management
Motive
Nov 2020 - May 2022 (1 year 6 months)
Managed daily cycle counts and monthly audits, established a warranty approval matrix and returns categorization that improved CSAT and reduced false claims by 22%; launched a refurb program to lower COGS.
Business Analyst
Motive
Jun 2018 - Nov 2020 (2 years 5 months)
Performed data analysis, forecasting and dashboards to inform financial decisions and led seven process-improvement projects across quote-to-cash, device count reconciliation and churn-to-reactivation lifecycles.
Sales Operations Specialist
Zones PK
Jan 2018 - Jun 2018 (5 months)
Enhanced sales productivity by simplifying processes and evaluating tools, maintained CRM data cleanliness through deduplication, and standardized business reporting for strategic analysis.
Brand Development Associate
Image Zone Consulting
Jun 2017 - Sep 2017 (3 months)
Managed project planning and execution synchronization for marketing clients, handled corporate client interactions and feedback, and ensured on-time delivery against deadlines.
Education
Degrees, certifications, and relevant coursework
NSNational University of Computer and Emerging Sciences
Bachelor of Business Administration, Business Administration
Activities and societies: Additional courses: Fundamentals of Supply Chain (Coursera); Lean Sigma White Belt; Fundamentals of Financial Analysis (Coursera); G-Sheets Visualization.
Completed a Bachelor of Business Administration at the National University of Computer and Emerging Sciences, graduating in December 2017.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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