Raghad Alem

Own a $150K quarterly revenue target for the Levant and achieved it every quarter since joining. Manage and enable Silver and Gold partners, ensuring alignment with Odoo's sales, licensing, and delivery processes.

Managed a portfolio of 45+ partners across multiple regions. Identified, onboarded, and nurtured strategic partners to drive mutual growth and value creation.

Sourced new resellers, integrators, and consultants to expand Odoo's regional market presence. Led negotiations and closed partnership agreements aligned with Odoo's strategic objectives.

Increased customer lifetime value while reducing churn and improving retention. Upsold new Bisan ERP solutions and add-ons to existing customers.

Supported Oracle customers including JDECO, PMA, PPA, SSC, and HEPCO. Provided functional consulting and implementation support.

Delivered the Oracle EBS 11.5.10 to 12.2.6 upgrade for the NBC project, including testing, UAT, go-live, and post-go-live support. Trained on GL, Payables, Procurement, Receivables, Inventory, Fixed Assets, Order Management, and Cash Management.

Managed existing customer relationships and followed up on deliverables. Generated leads through cold calls and follow-up emails, and booked qualification and discovery meetings.

Certified SAP Business One Consultant, completed in 2016.

Grade: 3.39

Bachelor in Accounting from An-Najah National University, completed in 2015.