Open to opportunities

Rafly Salim

@raflysalim

Message

IT Support Specialist combining troubleshooting, application management, and customer service.

Indonesia

Message

What I'm looking for

I’m looking for a role where I can handle IT support end-to-end—troubleshooting issues, managing applications, and coordinating with teams—while also contributing to efficient administration and helpful customer-facing support.

I’m a Computer Science graduate with diverse hands-on experience across IT support, banking operations, creative design, and front office administration. I’ve supported staff with hardware and software troubleshooting, managed and maintained internal applications and systems, and coordinated day-to-day IT operations to keep systems running smoothly.

In customer-facing roles, I’ve processed banking transactions accurately as a Teller while delivering professional frontline service and resolving routine inquiries. I also bring strong content and administrative capabilities—creating social media content with Canva, Photoshop, and Illustrator, and maintaining records in Excel and Google Sheets—so I can multitask effectively and deliver results in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Pranata Komputer Ahli Pertama

Current

Komisi Yudisial

Jun 2025 - Present (1 year)

Provided comprehensive IT support to staff, troubleshooting hardware and software and maintaining internal applications and systems. Diagnosed and resolved issues across workstations and peripherals while supporting day-to-day IT operations.

IT Support end user support Application Management Troubleshooting Peripheral Support IT Operations

Teller

Bank Rakyat Indonesia

Oct 2024 - May 2025 (7 months)

Processed daily banking transactions including deposits, withdrawals, and fund transfers with accurate recordkeeping. Delivered frontline customer service by resolving routine banking inquiries and maintaining compliance with banking procedures.

Customer Service Cash Handling Fund Transfers & Compliance Record keeping

Front Officer

Star-One Education Center

Jan 2022 - Jan 2024 (2 years)

Managed student registration, payment processing, and complaint resolution while balancing responsibilities alongside university studies. Created and maintained social media content and handled administrative recordkeeping in Excel and Google Sheets.