Rafly Salim
@raflysalim
IT Support Specialist combining troubleshooting, application management, and customer service.
What I'm looking for
I’m a Computer Science graduate with diverse hands-on experience across IT support, banking operations, creative design, and front office administration. I’ve supported staff with hardware and software troubleshooting, managed and maintained internal applications and systems, and coordinated day-to-day IT operations to keep systems running smoothly.
In customer-facing roles, I’ve processed banking transactions accurately as a Teller while delivering professional frontline service and resolving routine inquiries. I also bring strong content and administrative capabilities—creating social media content with Canva, Photoshop, and Illustrator, and maintaining records in Excel and Google Sheets—so I can multitask effectively and deliver results in dynamic environments.
Experience
Work history, roles, and key accomplishments
Pranata Komputer Ahli Pertama
Komisi Yudisial
Jun 2025 - Present (1 year)
Provided comprehensive IT support to staff, troubleshooting hardware and software and maintaining internal applications and systems. Diagnosed and resolved issues across workstations and peripherals while supporting day-to-day IT operations.
Teller
Bank Rakyat Indonesia
Oct 2024 - May 2025 (7 months)
Processed daily banking transactions including deposits, withdrawals, and fund transfers with accurate recordkeeping. Delivered frontline customer service by resolving routine banking inquiries and maintaining compliance with banking procedures.
Front Officer
Star-One Education Center
Jan 2022 - Jan 2024 (2 years)
Managed student registration, payment processing, and complaint resolution while balancing responsibilities alongside university studies. Created and maintained social media content and handled administrative recordkeeping in Excel and Google Sheets.
Education
Degrees, certifications, and relevant coursework
Universitas Islam Negeri Sumatera Utara (UINSU)
Bachelor of Computer Science, Computer Science
2018 - 2024
Grade: GPA: 3.38 / 4.00
Earned a Bachelor of Computer Science at Universitas Islam Negeri Sumatera Utara (UINSU), graduating with a GPA of 3.38/4.00.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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