Rafael Machado
@rafaelmachado1
Senior Product Owner driving UX, retention, and NPS growth across SaaS platforms.
BrazilWhat I'm looking for
I am a Senior Product Owner with 8+ years building and scaling SaaS products across Fintech, CMMS, and E-commerce, skilled at translating complex stakeholder needs into high-value user stories and roadmaps. I drive measurable outcomes—improving NPS, retention, and delivery predictability—through disciplined backlog ownership, SAFe/Scrum practices, and data-driven prioritization.
I have led global, remote-first squads and founded a Big Data + geolocation security SaaS, taking it from MVP to market. I combine product leadership, UX thinking, and stakeholder management with hands-on tools like Jira, Azure DevOps, Miro, and Microsoft Copilot to accelerate delivery and optimize user experience.
Experience
Work history, roles, and key accomplishments
Senior Product Owner
Accruent
May 2024 - Present (1 year 10 months)
Lead backlog prioritization for a global CMMS/SaaS platform, maintaining 95% sprint predictability and driving a 15% improvement in user efficiency through legacy interface modernization.
Senior Product Owner
Mycapital
Apr 2021 - Apr 2024 (3 years)
Owned the product roadmap for a Fintech SaaS platform, driving a 15-point NPS increase and improving active user retention by 12% through UX restructuring and data-driven prioritization.
Education
Degrees, certifications, and relevant coursework
Scrum Alliance
Certified Scrum Product Owner, Agile / Product Management
Certified Scrum Product Owner (CSPO) credential obtained to validate product ownership and agile practices expertise.
StartSe
Certificate, Artificial Intelligence for Leadership
Completed a professional course titled 'AI for Leaders' focused on AI strategy and leadership in organizations.
FIAP
Master of Business Administration, Business Innovation
Completed an MBA in Business Innovation with focus on product and business strategy.
UMESP
Bachelor of Computer Science, Computer Science
Earned a Bachelor of Computer Science focused on software and systems development.
Availability
Location
BrazilAuthorized to work in
Job categories
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