rafa chmielewski
@rafachmielewski
Experienced Retention Manager with a focus on client engagement.
What I'm looking for
I am an experienced Retention Manager with over three years of consistent performance in both regulated and unregulated FX environments. Fluent in English and German, I have successfully managed high-value client portfolios across the DACH region and English-speaking European markets. My approach emphasizes long-term relationship management, clear communication, and tailored financial support, ensuring clients remain engaged and confident in their trading activities.
Throughout my career, I have consistently delivered strong performance indicators, including first-time deposits (FTD) and deposit value. My results-driven mindset allows me to maximize client lifetime value and achieve consistent monthly results. Currently, I am seeking to join a serious, stable brokerage that values performance and has a long-term vision, particularly in the FX sector.
Experience
Work history, roles, and key accomplishments
Client Retention Manager
Under NDA EU-Based FX Broker
Jan 2021 - Present (4 years 6 months)
Managed full-cycle client retention for English and German-speaking clients across multiple European regions. Delivered consistent monthly performance, achieving 15-20 FTDs with significant average deposit sizes for both English and German clients.
Education
Degrees, certifications, and relevant coursework
rafa hasn't added their education
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