At Constituent Services Worldwide, I managed a caseload of government assistance recipients and monitored their engagement, progress, and compliance with program requirements. I developed and maintained Detailed Individual Responsibility Plans and tracked attendance and retention metrics.
At DC Department of Human Services, I assessed participant needs, risks, eligibility, and service requirements for the Permanent Supportive Housing program. I documented findings and maintained assessment records in OCTO and Housing the Homeless.
At One Care DC, I conducted ongoing assessments and collaborated with clinical teams on individualized treatment and service plans. I also coordinated access to housing, healthcare, benefits, community resources, and workforce development services.
Earlier, I conducted background investigations at United States Investigative Services, reviewing records, analyzing discrepancies, and preparing reports. Across my program and community work, I have supported compliance monitoring, program evaluation, data reporting, and stakeholder coordination.
