Justin Horry
@justinhorry
I improve human services quality, compliance, and performance through data.
United StatesWhat I'm looking for
I am a Continuous Quality Improvement (CQI) and Quality Assurance (QA) professional with 10+ years of experience across the Human Services and nonprofit sector. My career has included Quality Assurance, CQI, compliance, case management, service coordination, program operations, administration, supervision, youth services, and direct-service environments.
My experience working with individuals with developmental disabilities, youth, families, and vulnerable populations has given me a strong understanding of the operational realities behind quality, compliance, and service delivery.
Today, my primary focus is Quality Assurance and Continuous Quality Improvement helping organizations identify performance gaps, strengthen documentation and compliance, analyze trends, develop meaningful KPIs, and translate findings into sustainable improvements.
My areas of expertise include:
• Quality Assurance & Continuous Quality Improvement
• Compliance Monitoring & Audit Readiness
• Chart & Documentation Auditing
• KPI Development & Performance Analytics
• Data Analysis & Trend Identification
• Root Cause Analysis & Corrective Action
• SOP, Policy & Process Improvement
• Executive Reporting & Data Visualization
• Quality Monitoring & Risk Identification
I approach quality as more than a compliance requirement. Effective QA should give leadership the information needed to understand what is happening, why it is happening, where the risk exists, and what should happen next.
My professional background is complemented by a Bachelor's degree in English Professional Writing & Business Practice (Honors), giving me a strong foundation in analytical thinking, professional communication, documentation, and translating complex information into clear, actionable recommendations.
Throughout my career, I have developed a reputation for identifying opportunities for improvement, strengthening processes, analyzing performance, and helping teams turn organizational expectations into measurable results.
I am particularly interested in the intersection of quality, data, compliance, operations, & organizational performance, helping Human Services organizations move from reactive problem-solving toward proactive, sustainable improvement.
Quality isn't simply about finding what went wrong. It's about understanding why, improving the system, & creating sustainable performance.
Experience
Work history, roles, and key accomplishments
•Lead agency-wide Quality Assurance, CQI, compliance monitoring, and operational performance initiatives across multiple programs.
•Supervise and develop 4 CQI Specialists, establishing quality standards, monitoring performance, and organizational accountability.
•Present monthly KPI performance, quality trends, risks, corrective-action recommendations to Leadership and Board stakeholders.
Recruits, hires, and provides supervision to the assigned staff, so that agency and department goals are communicated effectively, job performance is continuously evaluated, and appropriate training and correction is made. Supports the day-to-day operation of the program, staff, and processes, including promoting the safety, wellbeing, and comfort of tenants.
Para-Transit & Corporate Driving. Light case notation in assessing Access-A-Ride passengers ailments and satisfaction.
Responsible for up to 40 client case load
Uses person centered planning to identify the person's desired outcomes and those supports and services the person wants and needs.
Developed ISP, PISP, & Social Evaluations
Coordinated the access and delivery of supports and services chosen in the ISP.
Located and/or created natural supports and community resources, funded services, etc.
Responsible for up to 40 client case load
Uses person centered planning to identify the person's desired outcomes and those supports and services the person wants and needs.
Developed ISP, PISP, & Social Evaluations
Coordinated the access and delivery of supports and services chosen in the ISP.
Located and/or created natural supports and community resources, funded services, etc.
Speak at fund-raisers & workshops in order to promote The Children’s Village initiative. Assist youth within an RTC setting develop and achieve a successful transition into young adulthood that may include living independently. Assemble living skills assessment; development and implementation of individual service plans; carry out life skills development workshops; promote self-advocacy.
Provided physical safety & security. Meal preparation and coordination. Medication monitoring. House & Activity management. ADL training & coaching. Socialization events & workshops. Administrative & Clerical duties. Ingoing & Outgoing Mail Management. Attend and participate in supervision, meetings, case conferences, and training sessions, as required and as scheduled. Provided holiday coverage.
Human Resources Assistant
Catholic Guardian Society & Home Bureau
Oct 2011 - May 2013 (1 year 7 months)
Recruited on a weekly basis. Maintained a minimum of 6 new hires for DDSP monthly training. Conducted background checks ( EpStaff, Sex Offender via phone & online, Docs NY, SCR, and Lens) on all newly hired employees. Check on all potential new hires’ professional and personal references by mail and phone. Maintained monthly reports on how many applicants were interviewed and hired.
Education
Degrees, certifications, and relevant coursework
Lehman College
BA/BS, English (Preofessional Writing Specilization)/Education
2011 - 2013
CUNY Bronx Community College
AAS, Liberal Arts
2008 - 2010
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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