Open to opportunities

Slash Soanes

@slashsoanes

Message

I investigate fraud, resolve customer risk cases, and strengthen AML controls for global clients.

India

Message

What I'm looking for

I'm seeking a remote Trust & Safety, Fraud Support, or risk-focused customer operations role with a US or global employer, where I can investigate risk, protect customers, communicate clearly across time zones, and improve case-resolution processes.

I've protected customer accounts and investigated high-risk transactions at Morgan Stanley and JPMorgan Chase, combining AML screening, sanctions compliance, and customer-focused fraud resolution.

At Morgan Stanley, I led transaction screening across OFAC, GCL, GWL, and SDN requirements, investigated flagged activity end to end, and introduced AI/ML-driven automation to improve detection accuracy and case-handling speed. I also trained junior analysts and translated technical risk findings into clear guidance for business partners.

At JPMorgan Chase, I resolved credit card fraud cases with global customers through phone and digital channels, improved alert accuracy, and reduced unnecessary customer friction. My earlier customer service and research experience strengthened my ability to de-escalate issues, support clients across time zones, and communicate with empathy.

Experience

Work history, roles, and key accomplishments

Associate — AML & Transaction Risk

Morgan Stanley

Jun 2022 - Sep 2025 (3 years 3 months)

Led AML transaction screening and enforced global sanctions/watchlist compliance (OFAC, GCL, GWL, SDN), directly protecting customer accounts from fraudulent and high-risk activity. Investigated flagged transactions end-to-end, documenting findings and communicating outcomes clearly to internal stakeholders and business partners.

AML Transaction Monitoring OFAC SDN Fraud Investigation Risk Assessment Training

Fraud Analyst, Specialist I

JPMorgan Chase

Nov 2018 - May 2022 (3 years 6 months)

Investigated and resolved credit card fraud cases directly with customers via phone and digital channels, balancing empathetic service with strict security protocol. Delivered real-time fraud assistance to global clients, including travel-related and cross-border fraud cases, while maintaining full regulatory compliance.

Fraud Investigation Customer Service De escalation Regulatory Compliance CRM

Customer Service Professional

Sitel India Pvt. Ltd

Nov 2015 - Oct 2018 (2 years 11 months)

Delivered high-quality remote customer service for hotel reservations and loyalty programs across India, Singapore, and Dubai — early experience supporting global, cross-time-zone clients. Managed priority guest escalations, acting as liaison between customers and internal teams to resolve issues quickly.

Customer Service Remote Support Escalation Management Training Process Improvement

Promotional Sales & Research Executive

Purple Feathers

Sep 2012 - Nov 2015 (3 years 2 months)

Executed promotional campaigns and market research for major brands including Coca-Cola, Nokia, and Vodafone. Built strong customer engagement through live events, promotions, and brand awareness initiatives.

Promotion Market Research Customer Engagement Brand Awareness