At Dell Technologies, I lead resolution of critical Microsoft 365 escalations across Exchange Online, Microsoft Entra ID, Teams, SharePoint, OneDrive, and Intune. I work directly with Microsoft engineering teams on enterprise issues and serve as the primary technical escalation point during customer crises.
I've strengthened endpoint security through Intune MDM/MAM, device compliance, configuration profiles, mail flow protection, DLP, retention policies, eDiscovery, and threat monitoring. I also mentor Tier 1 engineers through coaching, workshops, and documentation to improve first-call resolution and technical accuracy.
