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Kristina Scott

@kristinascott

Healthcare operations analyst at Optum360 improving business processes through requirements analysis, implementation, and ongoing performance monitoring.

United States

Message

At Optum360, I lead end-to-end business process work, identifying gaps and turning requirements into practical improvements for operational and quality outcomes.

I partner with stakeholders and subject matter experts to analyze metrics, identify risks, and translate technical or regulatory needs into actionable solutions. I also develop implementation plans and impact assessments, then oversee training, testing, reporting, and continuous monitoring.

Previously at Veracity by RGP, I managed client accounts and analyzed performance metrics, improving reporting accuracy by 40%. My earlier work included analyzing provider claims efficiency, contributing to a 30% improvement in claims processing time.

Experience

Work history, roles, and key accomplishments

Current

Sr. Automation and Process Improvement Analyst

Current

Optum360

Jul 2025 - Present (1 year 3 months)

Lead end-to-end business process work by identifying gaps, clarifying requirements, and designing practical improvements. Partner with cross-functional stakeholders to gather requirements, analyze metrics, and translate technical or regulatory needs into actionable business solutions.

Process Improvement Requirements Gathering Stakeholder Management Data Analysis Reporting Training Testing Continuous Monitoring

Manager, Shared Services Center

Veracity by RGP

Jun 2023 - Jul 2025 (2 years 1 month)

Support client engagements by managing $200K+ in client accounts and aligning strategic initiatives with business objectives. Track and analyze key performance metrics to provide stakeholders with actionable insights, improving reporting accuracy by 40%.

Customer Relationship Management Data Analysis Strategic Reporting Cross Functional Collaboration Process Optimization

Management Consultant, Shared Services Center

Veracity by RGP

Feb 2019 - Jul 2025 (6 years 5 months)

Conducted data-driven analysis to assess provider claims efficiency, leading to a 30% improvement in claims processing time. Developed strategic frameworks and workflow enhancements that improve regulatory compliance and operational decision-making.

Data Analysis Claims Processing Strategic Planning Workflow Optimization Regulatory Compliance Stakeholder Engagement

Business Analyst

UnitedHealth Group - Optum360

Mar 2017 - Feb 2019 (1 year 11 months)

Led root cause analyses to identify operational inefficiencies and enhance revenue cycle management. Provided data-backed recommendations that improved claims processing efficiency and reporting accuracy.

Root Cause Analysis Revenue Cycle Management Data Analysis Reporting Claims Processing

Infusion and Imaging Manager

Atlanta Gastroenterology Associates

Oct 2016 - Mar 2017 (5 months)

Managed $500K+ in operational budgets while maintaining 100% regulatory compliance. Implemented workflow enhancements that improved resource utilization and patient care efficiency.

Budget Management Regulatory Compliance Workflow Optimization Resource utilization Patient Care

Patient Care Coordinator

Emory Healthcare/Winship Cancer Institute-Surgical Oncology

Sep 2012 - Oct 2016 (4 years 1 month)

Facilitated provider-patient coordination, improving patient satisfaction scores by 50%. Optimized scheduling processes, reducing patient wait times and improving operational flow.

Patient Coordination Scheduling Process Optimization Patient Satisfaction Operational Flow