Rachel Sugg

Managed client intake and appointment scheduling, verified insurance benefits and led insurance billing and denial resolution processes, improving claims handling efficiency. Performed customer service, phone triage, office supply management, and daily office operations.

Provided customer service, fulfilled cake orders and managed wedding sales including quotes, inventory and supplier ordering while maintaining ongoing customer communication. Handled phone orders, register duties, and inventory organization to support bakery operations.

Handled cake orders, customer service, phone duties, inventory and supply ordering to support bakery services across multiple roles including assistant manager responsibilities. Performed decorating, register handling, and assisted with managerial paperwork.

Prepared and decorated baked goods, managed orders and deliveries, operated register and maintained supplies while delivering consistent customer service. Supported bakery operations through baking, phone support, and inventory upkeep.

Associate of Applied Science in Healthcare Specialist with coursework in Medical Office Administration, Phlebotomy, and Health Care Support; completed multiple certificates in related fields.

Activities and societies: Internship at Deaconess Gateway (inpatient and outpatient)

Certificate in Phlebotomy Technician with completed internship at Deaconess Gateway including inpatient and outpatient experience.

Certificate in Medical Office Administration covering administrative functions for medical offices.

Technical Certificate in Health Care Support providing foundational skills for healthcare support roles.

Associate of Applied Science in Visual Communications with a specialty in Graphic Design.

High School Diploma with studies focused on Art and Music.