Olivia Guzman

Managed and trained new bartenders and servers, ensuring smooth shifts and consistent service quality. Increased bar revenue by implementing promotions, upselling techniques, and streamlining inventory systems.

Processed and submitted insurance claims to Medicare, Medicaid, and private payers, ensuring accuracy and timely reimbursement. Resolved claim denials and billing discrepancies by communicating with insurance providers and following up until payment was received.

Managed front desk operations, including greeting visitors, answering multi-line phones, and directing calls and inquiries efficiently. Administered, updated, and maintained confidential data in company databases and electronic filing systems.

Completed a comprehensive program focused on medical billing and coding practices. Gained proficiency in processing insurance claims, managing patient billing, and ensuring accurate medical coding.