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Rachel Kamble

@rachelkamble

Customer service professional at Gemological Institute FZCO who handled customer inquiries and resolved issues across calls, email, and chat.

United Arab Emirates

Message

At Gemological Institute FZCO, I handled customer inquiries across calls, emails, and chats, providing prompt support and resolving issues through clear communication and follow-ups.

I processed customer requests and updated records in internal systems and CRM platforms, while coordinating with cross-functional teams to support service delivery.

At Impulse Consultancy, I sourced and screened candidates, scheduled interviews, and supported offer coordination and onboarding. I also use ChatGPT and Gemini to support productivity and task efficiency.

Experience

Work history, roles, and key accomplishments

Back Office Assistant

International Gemological Institute FZCO

Mar 2025 - Aug 2025 (5 months)

Handled customer inquiries across multiple channels and resolved issues through clear communication and structured follow-ups. Maintained customer records in CRM platforms and coordinated with cross-functional teams to ensure seamless service delivery.

Customer Service CRM Communication Skills Problem Solving Data Entry Cross functional Coordination

Recruitment Coordinator

Impulse Consultancy

May 2024 - Sep 2024 (4 months)

Managed end-to-end recruitment for multiple client requirements, including sourcing, screening, and shortlisting candidates. Scheduled interviews and coordinated communication throughout the hiring process, ensuring a smooth candidate experience.

Recruitment Candidate Screening Interview Scheduling Communication Skills Onboarding Documentation