Rachel Hung
@rachelhung
Hospitality operations professional who supported multi-outlet operations at Pirata Group and Mandarin Oriental Hyde Park London.
Hong KongWhat I'm looking for
At Pirata Group, I supported daily food and beverage operations, coordinating with teams, suppliers and senior managers. I monitored stock, orders and operational requirements, and handled cash, settlements and discrepancies.
At Mandarin Oriental Hyde Park London, I oversaw back of house operations across multiple food and beverage outlets and maintained audit, inventory and health and safety records. I achieved the highest internal health and safety audit score in history while maintaining a 5 star hygiene rating.
As a Manager in Training at Mandarin Oriental Hyde Park London, I completed four rotational placements across food and beverage. I also supported financial audits, POS management, monthly performance analysis and operational reporting.
At The Peninsula Hong Kong, I conducted inventory audits, worked with purchasing and procurement teams to finalise invoices, and prepared daily reports. I hold a Bachelor of Arts, Honours, in Hospitality Management and am seeking an operations administration role supporting multiple sites or operational teams.
Experience
Work history, roles, and key accomplishments
Operations Assistant Manager
Pirata Group
Jun 2026 - Sep 2026 (3 months)
Supported daily food and beverage operations, coordinated with teams and suppliers, monitored stock levels, and handled cash and administrative records.
Back of House Junior Assistant Manager
Aug 2025 - Apr 2026 (8 months)
Oversaw 24/7 back of house operations across multiple outlets, maintained audit and inventory records, and achieved highest internal health and safety audit score.
Completed rotational placements across food and beverage, supported operational management and quality assurance, and provided administrative support for audits and reporting.
Conducted inventory audits, prepared daily reports, and organized invoices and credit card records with high accuracy.
Gained experience across Japanese izakaya service, banqueting, events, and breakfast operations, supporting high standards of guest care and cleanliness.
Sales Associate / Warehouse Coordinator
Forest London
Mar 2020 - Sep 2020 (6 months)
Managed stock levels and quality control, coordinated national order distribution, and resolved stock and fulfilment issues.
Waitress
Three Blind Mice
Jul 2019 - Jan 2020 (6 months)
Delivered friendly and efficient table service in a busy restaurant, following service and cleanliness standards.
Education
Degrees, certifications, and relevant coursework
Swiss Hotel Management School
Bachelor of Arts, Hospitality Management
Bachelor of Arts, Honours, in Hospitality Management from Swiss Hotel Management School, completed in 2024.
eCornell
Certificate, Developing a Culture of Empowerment
Certificate in Developing a Culture of Empowerment from eCornell.
eCornell
Certificate, Developing a High-Performing Team
Certificate in Developing a High-Performing Team from eCornell.
WSET Level 1
Level 1, Wine and Spirits
WSET Level 1 certification.
Food Safety Level 2
Level 2, Food Safety
Food Safety Level 2 certification.
Swiss Hotel Management School
Swiss Higher Diploma, International Hospitality Management
Swiss Higher Diploma in International Hospitality Management from Swiss Hotel Management School.
Peter Symonds College
A Levels, Psychology, Graphic Design, Classical Civilisation and Extended Project Qualification
A Levels in Psychology, Graphic Design, Classical Civilisation and Extended Project Qualification from Peter Symonds College, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
Hong KongAuthorized to work in
Salary expectations
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