Emily Chan

I’m a detail-oriented, client-focused administrative professional with experience in customer service, office coordination, and project support in fast-paced, team-oriented environments. I’m skilled in cross-department collaboration, managing records, and delivering responsive client communication.

At HKTT Ltd., I handled 50+ daily inbound calls, providing technical support, emergency assistance, and timely information to clients and caregivers. I accurately documented call details and issues in internal systems to ensure proper follow-up and resolution.

As an Administrative Assistant at Kammon Travel, I supported day-to-day operations through data entry, client record updates, and document proofreading with high accuracy across 200+ customer profiles. I also prepared product comparisons and financial reports for cost analysis and coordinated with vendors to confirm arrangements and negotiate rates as needed.

Earlier in my career, I strengthened my execution and data accuracy as a Clerk at The Hong Kong Institute of Certified Public Accountants, upholding confidentiality while updating information in databases and spreadsheets. I also managed multiple projects as a Product Designer, producing digital assets and reports for internal communication and cross-department coordination; I’m proficient in Microsoft Office and certified in First Aid & CPR/AED.