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Jemimah Canon

@jemimahcanon

Flight Services Officer at Cathay Dining coordinating time-critical changes across flight crews, ground operations, and the central kitchen.

Hong Kong

Message

At Cathay Dining, I serve as the central liaison between flight crews, ground operations, and the central kitchen to execute time-critical operational changes.

I started my journey into coffee at The Coffee Academics, where I learned coffee fundamentals and trained in pre-launch workflows, equipment calibration, and inventory setup. At Hjem Cafe, I redeveloped the coffee menu through R&D and coordinated with local vendors; at Frenchies Cafe, I improved service flow and evaluated coffee beans.

Experience

Work history, roles, and key accomplishments

Current

Flight Services Officer

Current

Cathay Dining

Mar 2024 - Present (2 years 7 months)

Served as the central liaison between flight crews, ground operations, and the central kitchen to seamlessly execute time-critical operational changes.

Customer Service Quality Control Inventory Management Time Management Cross functional Coordination

Part-time Barista & Kitchen

FIneprint

Mar 2022 - Mar 2024 (2 years)

Worked as a part-time barista and kitchen staff member, contributing to daily operations and maintaining quality standards.

Barista Kitchen operations Customer Service

Head Barista

Frenchies Cafe

Mar 2023 - Nov 2023 (8 months)

Organised and improved service flow within the limited cafe space. Conducted sensory evaluations to identify and source the bean profile needed to enhance the cafe experience.

Coffee Sensory Evaluations Service Flow Optimization Inventory Management

Supervisor

Hjem Cafe

Oct 2021 - Mar 2022 (5 months)

Redeveloped coffee menu recipes suited to the area's guest profiles through R&D. Coordinated with local vendors to bring new suppliers that improved stock and inventory management.

Menu Development Vendor coordination Inventory Management R&D

Barista-Senior Barista

The Coffee Academics

Mar 2021 - Oct 2021 (7 months)

First introduction to coffee knowledge and culture. Learned to thrive in fast-paced and high-stress environments. Trained in executing pre-launch workflows, equipment calibration, and initial inventory setup.

Coffee Equipment Calibration Warehouse Setup Pre Launch