RHRachel Hamm
@rachelhamm
Results-driven professional with expertise in strategic buying and customer service.
United StatesWhat I'm looking for
I am a hands-on and results-driven professional with extensive experience in strategic buying, customer service, and store management across fast-paced environments. My ability to identify process improvements and forecast inventory needs has consistently supported sales performance and operational efficiency. I pride myself on my practical mindset and clear communication, always striving to make things work better for both customers and my team.
Currently, I serve as a Rebuyer at Sherwin-Williams, where I place and track orders for associated products, ensuring accurate supply across distribution centers. My role involves planning purchases based on historical trends and sales forecasts, collaborating with various teams to align operational goals, and monitoring vendor performance to ensure product quality and timely delivery. My previous experience as a Customer Service Representative and Store Manager has equipped me with the skills to build strong cross-functional relationships and improve workflow processes.
Experience
Work history, roles, and key accomplishments
Rebuyer
Sherwin-Williams
Jun 2024 - Present (1 year 2 months)
Placed and tracked orders for Associated Products, ensuring accurate supply across distribution centers. Planned purchases using historical trends, sales forecasts, and promotional data to ensure inventory aligns with demand.
Customer Service Representative
Sherwin-Williams
Feb 2022 - Present (3 years 6 months)
Led a Transactional Lean initiative that saved 195 hours annually for both customer service and sales representatives by improving backorder reporting. Onboarded new employees about customer processes and acclimation to their roles.
Customer Service Agent
Sherwin-Williams
Sep 2021 - Present (3 years 11 months)
Managed order placement and ensured pricing, promotions, and shipment details were accurate and clearly communicated. Delivered responsive, personalized support to customers across multiple channels.
Store Manager
Sherwin-Williams
Sep 2019 - Present (5 years 11 months)
Developed strategic outreach plan to engage local markets and improve field sales performance. Led team recruitment, training, and mentorship programs focused on customer-centered selling and retention.
Education
Degrees, certifications, and relevant coursework
Cleveland State University
Bachelor of Music, Music Education
2013 - 2017
Completed a Bachelor of Music in Music Education. This program focused on developing skills in music theory, performance, and pedagogical techniques. The curriculum prepared students for careers in music education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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