At Sherwin-Williams, I manage relationships with 50+ high-volume B2B contractor accounts and work toward revenue growth and monthly sales KPIs. I advise clients on technical product specifications and customized pricing aligned with their project needs.
I also oversee daily operations, financial reporting, and administrative audits, maintaining compliance with corporate standards. I coach and train junior team members in product knowledge, relationship management, and First-Call Resolution practices.
Previously, as a Customer Service Specialist at Sherwin-Williams, I consulted with commercial and retail clients on color and product choices. I coordinated order fulfillment and stock logistics for job site projects.
I managed customer databases and transaction records in internal POS and CRM systems, supporting service tracking and team collaboration. My education includes a Bachelor of Science in Family and Human Development from Arizona State University and an Associate of Science from Wayne Community College.
