Trizah Nafula

Built the company’s first integrated risk and compliance framework, cut reporting errors by 30%, and led three consecutive regulatory audits with zero major findings, strengthening controls and risk reporting accuracy.

Reduced claims processing time by 30%, boosted retention by nearly 25% through customer-focused process changes, and implemented standardized operating manuals to improve consistency and onboarding.

Redesigned investigation workflows to increase efficiency ~15%, reduced regulatory disputes by 20% through improved fraud verification, and introduced dashboards for real-time performance monitoring.

Reduced claim-processing errors by ~25% via a verification checklist, investigated 40+ suspicious claims preventing ~Ksh 8 million in losses, and improved client communication to lower complaints.

Grew new business and renewals by 20% in the first year through targeted SME outreach, implemented quarterly client reviews to improve retention, and established follow-up systems to reduce churn.

Supported claims processing operations from May 2003 to July 2008, contributing to documentation improvements and timely claims handling.

Conducted research projects in Mombasa from August 2001 to December 2001 supporting data collection and reporting for trust initiatives.

Managed membership sales from May 2001 to July 2001, increasing sign-ups through personalised outreach and improving client follow-up processes.

Completed Advanced Diploma in Insurance (ACII) awarded by the Chartered Insurance Institute, covering advanced insurance and risk management topics.

Bachelor of Science degree from the University of Eastern Africa, Baraton focusing on undergraduate studies in science.