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Rachael Adetola

@rachaeladetola

Customer service professional at Ibido Palace, Remo Traditional Council, supporting visitors and stakeholders and handling administrative requests.

Nigeria

Message

What I'm looking for

I'm seeking to contribute effectively in a customer service role.

At Ibido Palace, Remo Traditional Council, I manage the King’s schedule, appointments, and meetings, and draft official documents. I also welcome visitors and stakeholders while maintaining confidentiality.

At Veritwellness, I resolved customer complaints and inquiries, shared product information, and trained new Customer Service Representatives. Earlier, as an Account Officer at Josrite Pharmacy, I handled accounting processes, reconciliations, and invoicing.

Experience

Work history, roles, and key accomplishments

Current

Personal Secretary (NYSC)

Current

Ibido Palace, Remo Traditional Council

Nov 2025 - Present (11 months)

Managed daily schedules, appointments, and meetings for the King. Drafted official letters and documents, took detailed meeting notes, and provided administrative and customer-facing support.

Scheduling Documentation Confidentiality Administrative Support Customer Service

Customer Service Representative

Veritwellness

Jan 2024 - Nov 2024 (10 months)

Resolved customer complaints with empathy, enhancing satisfaction and loyalty. Trained new representatives and developed strong product knowledge to provide informed recommendations.

Customer Service Complaint Resolution Product Knowledge Training Communication Skills

Account Officer

Josrite Pharmacy

Nov 2021 - Sep 2022 (10 months)

Handled day-to-day accounting processes, reconciled account information, and generated invoices. Matched purchase orders with invoices and tracked collection progress.

Accounting Reconciliations Invoicing General Ledger Accountant Excel