Open to opportunities

Rabiya Shaik

@rabiyashaik

Entry-level customer service and CRM professional driving retention, sales support, and operations through clear communication.

India

Message

What I'm looking for

I’m looking for opportunities in customer success, operations, and project coordination. I want to use my communication, CRM tools, and problem-solving to improve customer satisfaction, retention, and day-to-day execution with a collaborative team.

I’m a BBA graduate with hands-on experience in customer service, marketing, and client relationship management. I’ve handled high-volume inbound healthcare voice processes while resolving customer queries, achieving QA 97%, and maintaining CSAT 90% through strong active listening and problem-solving.

I also support sales and engagement initiatives—driving app downloads through in-store customer engagement during my Pantaloons internship and contributing to ~10% improvement in sales and customer engagement. I’m now focused on customer success, operations, and project coordination where I can apply customer retention, CRM tools, data handling, and team collaboration to deliver measurable results.

Experience

Work history, roles, and key accomplishments

Marketing Intern

Pantaloons

Drove app downloads through in-store customer engagement and handled 150+ daily calls to promote offers and increase footfall, contributing to ~10% improvement in sales and customer engagement.

Customer Engagement Promotion Footfall Generation Sales Enablement