Open to opportunities

Rabia Sadiq

@rabiasadiq

Message

Customer-focused program specialist and retail assistant manager driving operational excellence.

United States

Message

What I'm looking for

I seek a role where I can apply case management and customer service skills in a collaborative environment, handle operational challenges, and grow professionally while helping clients and improving processes.

I am a customer-focused program specialist and assistant manager with hands-on experience in retail operations, case management, and government IT systems. I collaborate with teams to keep store operations efficient, present products to increase sales, and resolve customer concerns through problem solving and de-escalation.

I manage heavy workloads and high call volume under strict deadlines, use vetted local resources to meet client needs, and maintain up-to-date policy knowledge to advise customers. I bring practical experience with Oracle and QuickBooks, basic construction budgeting knowledge, and strong written and verbal communication.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Big Lots

Dec 2024 - Present (1 year 3 months)

Collaborates with team to maintain store efficiency, assists customers and builds community relationships, and presents furniture products to increase sales while resolving customer issues.

Customer Service Sales Team Leadership Retail Operations Conflict Resolution Merchandising Inventory Management

Current

Program Specialist

Current

PioneerCX

Dec 2024 - Present (1 year 3 months)

Managed high-volume casework and calls for government IT-related programs, provided vetted local referrals and policy guidance under strict deadlines, and de-escalated stressful customer concerns.

Case Management Call Center Operations Customer Service Referral Coordination Time Management