Open to opportunities

Alyssa Heklowski

@alyssaheklowski

Message

I manage high-volume customer service, retail operations, and accurate administrative records.

United States

Message

What I'm looking for

I'm looking for part-time or full-time remote work with flexible scheduling, including evenings, weekends, and most holidays, where I can apply customer service, administrative, data-entry, and retail operations experience.

I've supported high-volume customer service and retail operations at Big Lots, Dollar Tree, Jewel-Osco, and Beggars Pizza.

At Big Lots, I managed customer transactions, resolved complex inquiries and returns, and maintained organized digital documentation for front-end operations. Management consistently recognized my reliability and positive professional attitude.

As an Assistant Manager and Closing Manager at Dollar Tree, I directed opening and closing procedures, cash handling, staff scheduling, payroll, inventory records, loss prevention, and merchandising.

I'm experienced in data entry, digital record-keeping, inventory management, cash handling, Microsoft Office, Google Workspace, POS systems, and computer troubleshooting. I'm available for part-time work or full-time remote work with flexible scheduling.

Experience

Work history, roles, and key accomplishments

Front End Customer Service

Big Lots

May 2022 - Aug 2025 (3 years 3 months)

Managed high-volume customer transactions with accuracy and efficiency in a retail environment. Facilitated professional resolutions for complex customer inquiries and returns to ensure high satisfaction ratings.

Customer Service Cash Handling Data Entry Digital Documentation POS systems

Assistant Manager / Closing Manager

Dollar Tree

May 2021 - May 2022 (1 year)

Directed daily operations, including opening/closing procedures and strict cash-handling protocols. Administered staff scheduling, payroll, and inventory records to maintain high productivity standards.

Leadership Cash Handling Scheduling Payroll Inventory Management Loss Prevention Merchandising

Cashier / Sales Associate

Jewel-Osco

Oct 2019 - Nov 2020 (1 year 1 month)

Executed fast and accurate financial transactions while providing gold-standard customer service. Assisted with front-end merchandising and restocking tasks to ensure efficient workflow.

Customer Service Cash Handling Merchandising Teamwork

Phone Operator / Restaurant Hostess

Beggars Pizza

Aug 2015 - Oct 2019 (4 years 2 months)

Performed high-volume data entry of customer orders into POS software with speed and precision. Coordinated takeout and dine-in traffic during peak hours, ensuring seamless service delivery.

Data Entry POS systems Customer Service Communication Skills Coordination