Quinn Casteel

I am a young and ambitious professional with a strong background in customer service and leadership. I have over six years of experience in the industry, consistently providing exceptional service and building trusting relationships with customers. I am highly organized and methodical, ensuring efficient operations and maintaining inventory. My sales training and experience have equipped me with the ability to promote products and provide extensive knowledge to customers. I am self-motivated and thrive in both team environments and independent projects. With my strong verbal and written communication skills, I effectively communicate with customers and colleagues.

In my previous role as a Team Lead/Ski Technician at Ski Butlers, I managed shop operations, assigned employees to boot fittings and deliveries, and enforced company policies. I maintained an industry NPS score of at least 95% and provided exceptional service to A-list customers. I also worked as a Valet/Golf Operations team member at Glenwild Golf Club, where I built in-depth relationships with approximately 300 guests and serviced the needs of A-list clientele. Additionally, I have experience in guest services at Mister Car Wash, where I built trusting relationships with customers and recommended products and services to meet their needs.