Crystal Meza
@crystalmeza
Customer service supervisor with 6+ years’ experience building loyal member satisfaction.
United StatesWhat I'm looking for
I’m a Business Administration graduate with 6+ years of experience in customer service and 2+ years of leadership. I specialize in building long term customer satisfaction through personalized engagement, thorough attention to detail, and consistent, high-level service in fast paced environments.
In my current role as Outside Staff Supervisor, I promote positive customer relations by memorizing names of 300+ golf members, supervise daily operations, train new employees, and maintain service standards. I also excel at facilitating seamless communication between staff and other departments, and I bring a strong retail and brand experience background through merchandise leadership and promotional brand ambassador work.
Experience
Work history, roles, and key accomplishments
Brand Ambassador
American Eagle
Mar 2024 - Present (2 years 4 months)
Ensure accurate representation of the brand by maintaining consistent messaging and visuals across promotional materials and presentations.
Outside Staff Supervisor
Brentwood Country Club
Mar 2024 - Present (2 years 4 months)
Promote positive customer relations by assisting members and guests during arrival and departure, including memorizing names of 300+ golf members. Supervise daily operations, train employees, and coordinate service standards and communication between staff and departments.
Merchandise Leader
Brentwood Country Club
May 2023 - Mar 2024 (10 months)
Optimized store layout for enhanced customer experience and increased foot traffic. Managed employees in a fast-paced environment through proactive communication and positive feedback.
Golf Shop Assistant
Brentwood Country Club
Dec 2022 - May 2023 (5 months)
Answered incoming calls and assisted customers with orders and merchandise questions. Performed opening-to-closing duties and maintained accountability for shift-closing reports.
Golf Cart Staff Member
Brentwood Country Club
Sep 2021 - Nov 2022 (1 year 2 months)
Welcomed and interacted with members by name to provide engaging experiences. Provided directions to visitors regarding requested locations and events to maximize customer satisfaction.
COVID-19 Screener
Vanderbilt Imaging
Jun 2020 - Dec 2020 (6 months)
Obtained temperatures of visitors and employees at facility entry and asked screening questions. Greeted visitors upon arrival, offered assistance, and answered questions to build rapport.
Education
Degrees, certifications, and relevant coursework
Middle Tennessee State University
Bachelor of Business Administration, Business Administration
Earned a Bachelor of Business Administration from Middle Tennessee State University, completed December 2024.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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