Open to opportunities

Daniela Piedrahita

@danielapiedrahita2

Message

Organized bilingual administrative professional with strong client service and operations support.

Canada

Message

What I'm looking for

I seek an administrative or operations role where I can apply bilingual client service, strengthen process and records management, and contribute to a collaborative, safety-focused team.

I am a highly organized, service-oriented administrative professional with over four years supporting operations in fast-paced, high-accountability environments. I deliver administrative, financial, logistical, and client support while maintaining confidentiality, strong judgment, and attention to detail.

My experience spans security and event operations at high-profile public venues, pharmacy administrative support, and international volunteer roles where I provided Spanish–English translation and athlete services. I am fully bilingual in English and Spanish, proficient in Microsoft Office, and trained in first aid, conflict resolution, WHMIS, and cybersecurity awareness.

Experience

Work history, roles, and key accomplishments

Current

Security Guard

Current

Shangri-La Hotel

Mar 2023 - Present (2 years 10 months)

Provide front-line client service and administrative support in a high-profile environment, maintain detailed incident reports and logs, and coordinate with external stakeholders including police and VIP security teams.

Incident Reports Client Services Inventory Control Safety Compliance Written Communication Emergency Response Microsoft Office

Current

Event Operations Staff

Current

Scotiabank Arena / Rogers Centre

Mar 2023 - Present (2 years 10 months)

Supported large-scale event operations including logistics, crowd management, and VIP coordination while ensuring compliance with health and safety policies.

Event Operations Logistics Coordination Risk Assessment Health & Safety Communication

Security Guard

CN Tower

Apr 2019 - Aug 2023 (4 years 4 months)

Delivered administrative and operational support at a high-volume public institution, conducted incident documentation and daily reporting, and coordinated emergency responses with police, fire, and ambulance services.

Data Entry Emergency Coordination Internal Communications Report Writing Safety Procedures Microsoft Office

Pharmacy Assistant

Pharmasave

Jun 2014 - Nov 2014 (5 months)

Performed clerical, financial, and inventory support including processing payments and insurance claims, maintaining records, and delivering confidential client service.

Clerical Support Payment Processing Inventory Management Third Party Claims Data Entry Confidentiality Record keeping Customer Service

Education

Degrees, certifications, and relevant coursework

Seneca College

Certificate, Computer Science

2020 - 2021

Completed a Certificate in Introduction to Computer Science covering foundational computing concepts and applications from September 2020 to December 2021.

Centennial College

Diploma, Police Foundations

2017 - 2019

Completed a Diploma in Police Foundations with coursework in criminal justice, investigation procedures, conflict management, and community policing from 2017 to 2019.