Queen Alexander

Provided exceptional customer service in a fast-paced deli environment, ensuring customer satisfaction and repeat business. Trained new employees on deli operations, including food safety protocols, customer service standards, and equipment handling. Managed inventory and stock control for deli products, reducing waste and ensuring availability.

Efficiently responded to incoming calls and faxes, documenting interactions in tracking systems and escalating as needed. Conducted insurance verifications, coordinated prior authorizations, and processed complex patient applications according to program guidelines. Liaised with distributors and manufacturers to request products and track shipments, while also educating patients on insurance optio

Assisted with self-installations and troubleshooting of equipment, managing account provisioning, activation, and bill payments. Ensured an exceptional customer experience by understanding needs and expectations, handling a high volume of support inquiries. Educated customers on technical issues and promoted awareness of products and services, documenting information in call-tracking systems.

Mentored new sales associates to foster a positive store culture and resolved customer complaints professionally, prioritizing satisfaction. Operated cash registers with accuracy and communicated team goals clearly. Contributed to a positive customer experience through effective problem-solving.

Compiled and maintained records of charges for healthcare services, preparing invoices and ensuring prompt payment from patients. Maintained knowledge of coding principles, regulations, and third-party billing requirements. Resolved billing and payment issues, performing billing procedures for various medical services.

Completed a comprehensive program in medical billing and coding. Gained expertise in healthcare service charges, invoicing, and payment processing. Acquired knowledge of coding principles, regulations, and third-party billing requirements.