QHQ Howard
@qhoward
Strategic HR professional with over 10 years of experience.
United StatesWhat I'm looking for
I am a strategic and results-driven Human Resources professional with over 10 years of experience in employee development, performance management, and HR operations. My expertise lies in coaching, workforce engagement, and optimizing team performance to align with organizational goals. I have a proven ability to foster strong relationships, implement development programs, and increase productivity through effective leadership.
Currently, I serve as a Human Resources Specialist at Employbridge, where I manage HR operations for a workforce of over 2,500 employees. My focus is on improving staff performance, retention, and compliance. In 2024, I conducted 985 agent performance reviews and coaching sessions, contributing to the successful retention of 1,200 agents. I maintain a 99% accuracy rate in payroll processing and develop key performance indicators to guide improvement plans.
Previously, I held the position of Assistant Director at CWLC/Kindercare, where I led daily operations and managed HR functions for over 50 staff members. My efforts resulted in the lowest turnover rate in four years and improved staff morale. I am passionate about driving talent success and business performance in my next HR role.
Experience
Work history, roles, and key accomplishments
Human Resources Specialist
Employbridge
Jan 2021 - Present (4 years 7 months)
Managed HR operations for a workforce of over 2,500 employees, focusing on improving staff performance, retention, and compliance. Conducted 985 agent performance reviews and system compliance coaching sessions, contributing to the successful retention of 1,200 agents and the transition of 124 into full-time employment.
Assistant Director
CWLC / Kindercare
Jan 2017 - Present (8 years 7 months)
Led daily operations of a state-licensed center, managing HR functions for over 50 staff members. Successfully interviewed, hired, and onboarded 17 new employees, increasing building capacity and achieving the center's lowest turnover rate in four years.
Assistant Director
Childtime
Jan 2014 - Present (11 years 7 months)
Oversaw performance management and credentialing for a team of over 15 staff members, ensuring qualifications and high standards. Facilitated internal professional development initiatives and maintained compliance with HR policies and procedures.
Education
Degrees, certifications, and relevant coursework
WCWake Technical Community College
Associate of Applied Science, Human Resource Management
2023 -
Pursuing an Associate of Applied Science in Human Resource Management. Gaining foundational knowledge in HR principles and practices.
SUStrayer University
Master of Business Administration, Business Administration
2017 - 2019
Completed a Master of Business Administration program. Focused on advanced business principles and management strategies.
SUStrayer University
Bachelor of Business Administration, Business Administration
2014 - 2017
Grade: Summa Cum Laude
Earned a Bachelor of Business Administration, graduating Summa Cum Laude. Developed a strong foundation in business operations and management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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