Open to opportunities

Natalie Reed

@nataliereed

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Emerging HR leader focused on talent acquisition, workforce planning, and team development.

United States

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What I'm looking for

I am seeking a people-centered HR role focused on talent acquisition, workforce planning, employee development, and data-driven operational improvements within a collaborative, growth-oriented culture.

I am a nationally recognized operations leader transitioning into Human Resources, bringing proven success in talent acquisition, team development, and retention from roles managing multiple early childhood education centers. I have driven sales and operational growth, secured grants, and led facilities to repeated national accreditation.

My leadership has produced top-tier sales performance (top 1% for six consecutive years), Director of the Year recognition, and consistent utilization and retention improvements—boosting retention from 76% to 90% at underperforming locations. I design and implement data-driven marketing, staffing, and operational strategies that deliver measurable results.

I prioritize people-centered HR practices, workforce planning, and employee development to build high-performing teams. I hold a B.S. in Applied Behavioral Science and leadership certification in change management, and I seek to apply my operational expertise to strategic HR roles that emphasize talent acquisition, engagement, and growth.

Experience

Work history, roles, and key accomplishments

Current

Senior Director of Operations

Current

Kiddie Academy of Arlington Heights

Sep 2024 - Present (1 year)

Led turnaround of an underperforming center by recruiting and developing a high-performing team, raising revenue retention from 76% to 90% and implementing data-driven marketing and sales processes to achieve consistent weekly revenue of ~$60,000.

Recruitment Onboarding Sales Training Marketing Analytics Customer Experience Retention Strategy

Current

Regional Director of Operations

Current

Kiddie Academy

Apr 2018 - Present (7 years 5 months)

Oversaw operations, sales, and educational delivery across multiple locations serving ~200 children and 65 staff, driving sustained 90%+ utilization and top-1% sales performance for six consecutive years while launching new centers and securing national accreditation.

Talent Acquisition Operations Management Sales Strategy Team Leadership Workforce Planning KPI Analysis Microsoft Excel

Director of Operations

Kiddie Academy of Mount Prospect

Apr 2018 - Sep 2024 (6 years 5 months)

Managed design, build, and launch of the region's first center, drove initial sales and sustained 95%+ retention over five years, and achieved national awards and accreditations while scaling operations and staff.

Center Launch Sales Leadership Operational Excellence Client Relations Process Optimization Crisis Management

Regional Educational Coordinator

Kindercare Knowledge Learning Center

Mar 2015 - Apr 2018 (3 years 1 month)

Coordinated programs across 13 locations and 250+ staff, leading talent development, compliance oversight, and sales strategy implementation to improve customer satisfaction and revenue growth.

Program Coordination Talent Development Compliance Sales Strategy Customer Satisfaction