Open to opportunities

namitha sandeep

@namithasandeep

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Data Analyst focused on transforming large datasets into actionable insights for social impact and financial inclusion.

United Kingdom

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What I'm looking for

I seek analytical roles where I can apply data storytelling, dashboards and research to drive social impact, financial inclusion and evidence-led programme improvement.

I am a Data Analyst with over two years' experience turning large, complex datasets into clear, actionable insight to inform decision-making and improve services. I combine technical analysis with strong data storytelling to communicate findings to non-technical stakeholders.

My background includes an MSc in Business Analytics and Big Data from the University of Liverpool and hands-on roles delivering research, dashboards and automated reporting at LetsUpgrade and in customer-facing roles at Marks & Spencer. I have a track record of improving reporting quality and programme effectiveness, including a ~25% reduction in reporting discrepancies and a 30% improvement in ROI across priority initiatives.

I am highly curious and motivated to apply analytics to financial inclusion and social impact, skilled in Python, SQL, Power BI and advanced Excel, and experienced in segmentation, survey analysis and stakeholder collaboration to drive evidence-led change.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Marks & Spencer

Oct 2023 - Oct 2025 (2 years)

Engaged daily with diverse customers to resolve issues and surfaced recurring service insights to managers, improving service processes and communicating complex information clearly and empathetically.

Customer Service Communication Insight Empathy

Data Analyst

LetsUpgrade Edtech Pvt Ltd

Feb 2021 - Mar 2022 (1 year 1 month)

Analysed 50,000+ customer records and produced 100+ insight reports and 30+ dashboards to inform product and programme decisions, introducing validation checks that reduced reporting discrepancies by ~25% and contributing to a 30% improvement in ROI for priority initiatives.

Excel Power BI SQL Cohort Analysis Segmentation Data Storytelling Dashboard Development

Junior Data Analyst

LetsUpgrade Edtech Pvt Ltd

Jun 2020 - Jan 2021 (7 months)

Automated data cleaning and reporting with Python, analysed 1,000+ customer reviews using sentiment analysis to deliver UX recommendations that raised customer satisfaction by 18% and cut manual processing time by 50%.

Python TextBlob Google Colab Excel Sentiment Analysis Data Cleaning

Education

Degrees, certifications, and relevant coursework

University of Liverpool

Master of Science, Business Analytics and Big Data

2022 - 2023

Grade: 2:1

Completed MSc Business Analytics and Big Data with modules in Enterprise Systems with SAP, Project and Portfolio Management, and Big Data Analytics for Business; dissertation on customer behaviour using big data analytics in the automotive industry.