Open to opportunities

Ana Kintsurashvili

@anakintsurashvili

Message

Healthcare and operations professional focused on case coordination, customer support, and timely service.

Georgia

Message

What I'm looking for

I’m looking for a role where I can coordinate cases or operations, communicate clearly with clients and providers, and keep processes organized and timely—while continuing to grow my skills in healthcare, customer support, and logistics.

I coordinate insured clients’ medical cases end to end, communicating with clinics and healthcare providers, collecting and verifying documentation, and monitoring progress to ensure timely resolution. I bring strong communication and organizational skills to support people through complex healthcare and insurance workflows.

I also have hands-on operational experience, planning and supervising daily logistics operations, coordinating shipments with clients, managing documentation, and resolving operational issues while maintaining quality service. Alongside this, I’ve supported patients and customers through service desk troubleshooting, appointment scheduling, and accurate record keeping in clinic settings.

Experience

Work history, roles, and key accomplishments

Family Physician Assistant

ArdiInsurance

Scheduled appointments for family physicians and maintained patients’ medical records. Registered and forwarded laboratory and diagnostic test results and coordinated communication between patients and physicians.

Appointment Scheduling Clinical Coordination Interpersonal Communication

Medical Case Support Manager

GPI Holding

Coordinated and supported insured clients’ medical cases by communicating with clinics and healthcare providers. Collected and verified documentation, monitored case progress, and ensured timely resolution.

Medical Case Coordination Client Communication Documentation Verification Healthcare Administration

English Receptionist

CuratioClinic

Registered patients for outpatient and inpatient services, scheduled appointments, and provided information about medical services and pricing. Maintained accurate patient records and handled urgent situations and customer inquiries.

Patient Registration Appointment Scheduling

Service Desk Operator

BS2Georgia

Received and registered customer service requests and performed initial troubleshooting for technical issues. Escalated cases to the appropriate technical teams.

Technical Troubleshooting Customer Support

Operations Manager

MetroTransLogistics

Planned and supervised daily logistics operations, coordinating shipments with clients and managing operational documentation. Resolved operational issues while monitoring operational data to ensure quality and timely service.

Logistics Operations Logistics Coordination Documentation Management Monitoring Issue Resolution Client Communication