KRkishore rao
@kishorerao
Service delivery leader specializing in IT infrastructure, cybersecurity operations, and PAM with proven SLA results.
IndiaWhat I'm looking for
I am a strategic IT service delivery leader with over 25 years of experience driving infrastructure, cybersecurity, and incident management operations. I focus on aligning technology delivery with business objectives to ensure SLA adherence and regulatory compliance.
I have led global PAM and IAM operations, implemented governance frameworks, and delivered measurable improvements in uptime and service stability. My work emphasizes automation, KPI-driven performance, and continuous process improvement.
I mentor and build high-performing cross-functional teams across Infrastructure, IAM, PAM, and Incident Management to foster a performance-driven culture and improve productivity and retention.
My achievements include sustained SLA compliance above 98%, 30% faster MTTR, 25% fewer escalations, and recognized delivery excellence for leadership and innovation in operational resilience.
Experience
Work history, roles, and key accomplishments
Service Delivery Manager
Citicorp Services India Pvt Ltd
Nov 2016 - Present (9 years 1 month)
Lead global PAM and GIAM operations, driving SLA compliance above 98%, automating processes to improve efficiency by 40%, and reducing MTTR by 30% while ensuring SOX/GDPR/FFIEC audit readiness.
Information Security Analyst
CMS IT Services Pvt Ltd
Apr 2011 - Oct 2016 (5 years 6 months)
Managed privileged access and database security across multi-platform environments, supported internal audits, and maintained service continuity to reduce risk and ensure compliance.
Senior Datacenter Administrator
CMS IT Services Pvt Ltd
Jan 2001 - Mar 2011 (10 years 2 months)
Oversaw 24x7 datacenter operations, capacity planning, and incident recovery, delivering infrastructure upgrades and maintaining high availability with zero downtime incidents.
Education
Degrees, certifications, and relevant coursework
Bhavans College
Bachelor of Arts, History
Completed a Bachelor of Arts in History at Bhavans College, Mumbai.
CMS Institute
Diploma, Computer Applications
Completed a Diploma in Computer Applications at CMS Institute, Mumbai.
CyberArk
Certification (Mastery Level), Privileged Access Management
Obtained CyberArk certification at mastery level.
ITIL / ISO 9001
Certification / Training, IT Service Management
Completed ITIL v4 Essentials and Internal Auditor training for ISO 9001.
Prince2 / AgilePM
Training, Project Management
Completed foundational project management training covering Prince2 and AgilePM principles.
CISM (Introduction)
Course / Training, Information Security
Completed an introductory course to Certified Information Security Manager (CISM) concepts.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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