Puja Singh

Led the ITSM B2B SaaS platform, driving features for product excellence and revenue growth. Developed dashboards, optimized trial-to-paid conversion, and introduced automated onboarding workflows to enhance user engagement and conversion rates. Managed user feedback, translated requests into a prioritized product roadmap, and led the end-to-end product development lifecycle.

Led the ITSM B2B SaaS platform, focusing on features, revenue growth, and conversion optimization. Developed dashboards, automated onboarding, and managed the end-to-end product development lifecycle based on user feedback and competitor analysis.

Developed and enhanced a proctoring product, focusing on security, user retention, and launching new solutions like in-class proctoring. Created new revenue models, leveraged Google Analytics for user journey improvements, and collaborated with customer success and support to boost engagement and reduce tickets.

Developed product strategies into well-defined business requirements using data and created comprehensive product development plans. Led cross-platform integrations and collaborated with cross-functional teams and business partners. Managed a team and led the in-house platform product (iMPP), building features like rostering, dashboards, API integrations (Salesforce, HR tool), automated invoicing,

Developed and implemented a comprehensive proctoring experience, upgrading the product to meet industry benchmarks and increase user retention. Spearheaded the ideation and successful launch of an in-class proctoring solution and created new revenue models. Leveraged Google Analytics to improve user journey and CSAT, and collaborated with customer success and support teams to increase product enga

Developed product strategies and led cross-platform integrations, collaborating with teams on vision, roadmap, and releases. Managed a team and led the development of an in-house platform (iMPP) covering workforce planning, invoicing automation, and integrations with systems like Salesforce and HR tools. Spearheaded implementations of HR/Finance tools (Greenhouse, EmployWise, Infor) and built an a

Oversaw the full SDLC from product demos and business problem analysis to testing, UAT, and final implementation. Provided strategic product recommendations to founders based on client requirement assessment and feedback. Developed an end-to-end retail software and spearheaded the development of an ERP system for end-to-end manufacturing lifecycle management. Built a field service management tool

Oversaw the full SDLC, providing strategic product recommendations and leading a cross-functional team. Developed an end-to-end retail software and spearheaded the development of an ERP system for manufacturing lifecycle management. Built a field service management tool to optimize operations, reducing costs and improving efficiency.

Completed a Post Graduate Diploma in Management with a specialization in Finance. Studied core financial concepts, investment strategies, and business management principles.

Completed a Post Graduate Diploma in Management with a specialization in Finance. Focused on core financial concepts, including corporate finance, investment analysis, and financial markets. Gained practical knowledge in financial planning and decision-making.