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puja chauhan

@pujachauhan

Operations and analytics professional blending senior operations experience with machine learning and predictive modeling expertise to drive measurable results.

United States

Message

What I'm looking for

I’m looking for a role where I can apply data analytics and machine learning to real business problems, using my operations background to streamline processes, deliver reliable stakeholder outcomes, and continue growing my impact.

I bring a strong mix of operations leadership and analytics. In senior operations roles, I coordinated cross-functional teams and stakeholders, handled client calls, and ensured timely, high-quality delivery while training junior team members to improve productivity and service outcomes.

Alongside operations, I build predictive models and data-driven solutions. My projects span end-to-end machine learning work—using tools and methods like SVM, PCA, and evaluation metrics (ROC-AUC, precision, recall, F1-score)—to forecast loan defaults and predict wine purchase amounts, with a practical focus on preprocessing, feature engineering, and robust performance.

Experience

Work history, roles, and key accomplishments

Senior Operations Associate

Ez Works

Sep 2020 - Mar 2022 (1 year 6 months)

Conducted training sessions for junior team members to improve productivity and skill development. Coordinated client calls and vendor resources to allocate work, maintain quality, and ensure timely project completion.

Client Communication Vendor coordination Quality Control Proofreading MS Office Stakeholder Management

Assistant Manager

Axis Bank

Jul 2019 - Mar 2020 (8 months)

Performed outbound marketing calls to generate leads and referrals, and managed sales of third-party financial products to existing customers. Processed customer transactions and resolved queries to support CASA acquisition and improve branch efficiency.

Outbound Sales Lead Generation Customer Service Transaction Processing CASA Acquisition Support Sales Pipeline Management & Compliance

Recruiter-Intern

Max Life Insurance Ltd

Jun 2018 - Aug 2018 (2 months)

Screened resumes and conducted interviews to assess candidate qualifications and cultural fit. Managed end-to-end recruiting workflows, built candidate networks through social media, and supported onboarding with tracked candidate pipelines.

Recruitment Interviewing Candidate Pipelines Talent Sourcing Social Media Recruiting Onboarding