At Enterprise Minds, I manage OTC and AR processes for Viasat Pvt Ltd, supporting global aviation customers including Delta Airlines, American Airlines, and United Airlines. I process and apply payments in Oracle EBS, reconcile customer accounts, and work through unapplied cash and payment discrepancies.
I also manage the order lifecycle, resolve order holds, and coordinate returns and billing issues with internal teams. By implementing and checking standard work, I helped reduce order errors by 40%.
Previously, I worked in order management and customer service at Zurn Elkay, Global Foundries, Essilor, and Genpact. My experience spans Oracle EBS order management, cash application, AR, procurement, and inventory support.
