Prodan Patrick

Manage and maintain enterprise network infrastructure, ensuring high availability and performance. Troubleshoot network issues, configure VPNs and firewalls, and support high availability strategies.

Managed user accounts, software installation, computer deployment, and user support. Proficient in Active Directory, System Center Configuration Manager, Azure AD, and Microsoft Intune.

Managed Layers 1, 2 & 3, VPN client exports and server creation, NAT and DHCP configuration, Wi-Fi console management, and basic firewall configuration. Provided network monitoring and support.

Provided Level 1&2 support for company users, configured and maintained computer systems and operating systems, and managed helpdesk tickets. Created user-friendly documentation.

Performed troubleshooting and repairs on technical equipment, installed and maintained intrusion detection and fire alarm systems, and serviced printers and IT equipment.

Handled customer relations, maintenance and upkeep procedures, technical interventions, IT equipment service, and documentation writing.

Handled customer relations, store merchandising, and store management.

Pursued a degree in Electrical Engineering with a focus on Information and Communication Technologies, achieving national classification level 6 CEC.

Completed the Network Fundamentals course through Infosec.

Completed the CompTIA Security+ certification through Infosec.

Completed the CCNA - Cisco Certified Network Associate certification through Infosec.

Completed the CompTIA Network+ learning path through Infosec.

Completed the CompTIA A+ learning path through Infosec.

Completed the Cisco CCNA Associate Fundamentals course through Infosec.

Completed the Windows 10 Host Security course through Infosec.

Completed the Cybersecurity Foundations course through Infosec.

Earned the Cambridge First Certificate in 2015.

Earned the European Computer Driving License (ECDL) in 2015.