At S.C Intelligent Bee Web S.R.L, I supported the Mysten Labs project by implementing technical specifications and helping resolve complex customer issues. I monitored support tickets across chat, Zendesk, Discord, and community platforms, prioritizing those nearing SLA deadlines.
Previously, at S.C Hexalab S.R.L, I provided on-site and remote IT support, diagnosed hardware and software problems, and worked on network and infrastructure installations. I hold CompTIA A+, Synology DSM Architect, and LPIC-1 credentials, with training in Ethical Hacking and Cybersecurity.
