Open to opportunities

DRĂGHIA Andrei-Cristian

@drghiaandrei-cristian

Message

I am an IT professional with 9+ years in NOC and system administration.

Romania

Message

What I'm looking for

I seek a NOC or infrastructure role where I can apply incident management and system administration skills, improve uptime and security, collaborate across teams, and continue growing through certifications and technical challenges.

I am an IT professional with more than 9 years of experience in network operations, IT support, and system administration. I have monitored network performance, diagnosed and resolved connectivity and application incidents, and coordinated escalations with higher-tier engineers.

I have executed scheduled maintenance, performed hardware and software installations and upgrades, and maintained backups and disaster recovery procedures while ensuring security and access control. I have worked across service desk, desktop support, and NOC roles to deliver timely technical support and clear communication to stakeholders.

I hold a Linux Foundation Certification and am progressing through Computer Engineering studies. I focus on incident management, infrastructure optimization, and collaborating with cross-functional teams to improve system reliability and operational processes.

Experience

Work history, roles, and key accomplishments

NOC Engineer

Magnetic IT Services

Mar 2024 - Mar 2025 (1 year)

Monitored network performance using industry-standard tools to identify and resolve connectivity, application, and security incidents. Coordinated escalations, executed maintenance and upgrades, and maintained detailed incident records for stakeholder reporting.

Incident Management Maintenance Scheduling Network Security NOC Tools Documentation

Senior Desktop Support

IGT Services and Technologies S.R.L.

Oct 2023 - Feb 2024 (4 months)

Provided end-user support for hardware, software, and networking issues and performed OS and application installations and updates. Managed user accounts, permissions, and backup/recovery procedures to ensure workstation availability and security.

Desktop Support MacOS Active Directory Backup Software Deployment

L1 NOC Engineer

Domino Byte SRL

Nov 2022 - Sep 2023 (10 months)

Deployed and maintained network systems and cabling, monitored system performance and capacity, and diagnosed network alerts and hardware faults. Implemented backups and security protocols to maintain service continuity.

System Monitoring Backup Network Security Capacity Planning

Service Desk Administrator

Wipro Technologies SRL

Sep 2019 - Oct 2022 (3 years 1 month)

Managed service desk operations, responding to user inquiries via phone, email, and web to ensure timely incident resolution. Coordinated hardware repairs with vendors and maintained service desk documentation and performance reports.

Service Desk Management Ticketing Systems Customer Support SLA Management Reporting

System Administrator

StarTechTeam

Jun 2018 - Jul 2019 (1 year 1 month)

Installed and configured software, hardware, and network components, monitored system performance and applied upgrades to ensure security and reliability. Created technical documentation and trained staff on IT processes.

System Administration Windows Server Linux Patch Management System Monitoring Documentation User Training

IT Support

ING

Jul 2017 - May 2018 (10 months)

Provided technical assistance to staff and clients, troubleshooting hardware, software, and network problems and supporting deployment of new applications. Ensured timely resolution of support requests to maintain operational productivity.

Technical Support Troubleshooting Software Deployment Customer Support Ticketing Systems

IT Consultant

Amaris Technologies and Consulting

Jun 2016 - Apr 2017 (10 months)

Analyzed client IT requirements, proposed tailored solutions, and installed and tested systems and applications. Prepared technical documentation and provided user training to support adoption and operational use.

IT Consulting Installation Testing Technical Documentation User Training Solution Design

System Administrator

MB Distribution

Jan 2016 - Jun 2016 (5 months)

Installed, configured, and maintained servers and hardware, performed security monitoring and OS patching, and implemented performance tuning to optimize systems. Ensured stable operations through routine maintenance and monitoring.

OS Patching Security Monitoring Performance Tuning Maintenance Optimization

Avaya IP Office Engineer

Luxoft

Nov 2015 - Jan 2016 (2 months)

Installed and maintained Avaya telephony systems, configured SIP and PRI interfaces, and performed troubleshooting, testing, and documentation to ensure telephony service reliability. Delivered integration support for voice systems.

Avaya SIP Test Systems Integration

Computer Operator

PerspicoNet Caffe

Jun 2010 - Jul 2011 (1 year 1 month)

Maintained IT infrastructure for approximately 30 computers, troubleshooting hardware issues and monitoring system functionality to ensure service availability. Performed routine maintenance and basic user support.

System Monitoring User Support IT Operations