Vladimir Arjoca

Enhanced virtual desktop accessibility and secured remote access for a major project using ATG (F5), Citrix VDI, and Palo Alto firewalls while managing Panorama upgrades, policies, and log monitoring to improve security posture.

Led a team of 12 engineers and interns to maintain 100% network availability, coordinated peering and PoP deployments, and developed operational procedures to optimize traffic engineering and reduce costs.

Provided 24/7 monitoring and troubleshooting of infrastructure and data centers, configuring Cisco, Dell, Arista, and Fortigate equipment with focus on Layer 2/3 operations and traffic engineering.

Monitored network traffic and equipment, resolved incidents via CRM and remote support, and performed troubleshooting to maintain operational stability across services.

Managed system health and provided email/phone support while installing and upgrading servers and network equipment in data centers, reporting performance metrics to the CTO.

Installed and configured hardware and software across endpoints and servers, diagnosed technical faults, managed equipment inventory, and maintained software licensing to ensure reliable IT operations.

Completed a Bachelor of Science in Business Administration and Management, focusing on core business and management principles.

Completed secondary education with a high school diploma, covering general academic subjects.